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HOW
DO I...
MAKE
AN APPOINTMENT?
Telephone number 028 9086 4455
The surgery operates an appointment system. Appointments can be made with the
receptionist, by phone or at the surgery. Each appointment lasts 10 minutes and
is for one patient only. If you feel you require a longer appointment, please
let the receptionist know and we will try to make provision for this. If you are
unable to keep your appointment please inform us as soon as possible. You may
request a doctor of your preference; however, this may result in a longer waiting
time.
Emergency Appointments
The surgery operates a triage system daily between 8.30 - 10.30am. If you feel you have an urgent problem which requires a doctor on the same day, you can phone the surgery and a doctor will return your call, to assess your needs. Emergencies that arise outside these times will be given prompt attention by the receptionist and the doctor will be informed.
HOW
DO I...
OBTAIN
A HOME VISIT?
Home visits are made at the doctor’s discretion. If you can come to the
surgery, please do so. Please telephone your request for a home visit before 10.00am
if possible. A doctor will return your call and assess your medical needs.
HOW
DO I...
OBTAIN
TEST RESULTS?
Results of investigations undertaken by the practice eg blood tests, biopsies,
x-rays, smears, are available by phone from the receptionist at any time. Results
of investigations taken at hospital are not routinely available unless stated
by the hospital; such results can take up to four to six weeks to arrive. Results
will only be given to the patient concerned.
HOW
DO I...
OBTAIN
TELEPHONE ADVICE?
The doctors are available by phone daily between 11.00 and 11.30am. Telephone
times can be busy, so please be patient! The doctors are not available for calls
at any other time.
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