Appointments - Telephone number 028 9086 4455

The surgery operates an appointment system. Appointments can be made with the receptionist, by phone or at the surgery. Each appointment lasts 10 minutes and is for one patient only.

If you feel you require a longer appointment, please let the receptionist know and we will try to make provision for this. If you are unable to keep your appointment please inform us as soon as possible.

You may request a doctor of your preference; however, this may result in a longer waiting time.

Emergency Appointments

The surgery operates a triage system daily between 8.30 - 10.30am. If you feel you have an urgent problem which requires a doctor on the same day, you can phone the surgery and a doctor will return your call, to assess your needs.

Emergencies that arise outside these times will be given prompt attention by the receptionist and the doctor will be informed.

Telephone Advice

Non-Urgent requests to speak to a doctor between 11am & 11.30am.

Due to increased demand for this service the doctors are changing the way in which these calls are managed.

There will be a limited number of requests taken on a daily basis for each working doctor.

Numbers will be taken between 10am & 11.30am each working day.

The doctor will return your call up to 1pm that day.  (We would request that you make yourself available for the doctor returning your call).

It may not always be possible to speak to a particular doctor.  However, you will be offered an alternative doctor if one is available.

If all the telephone slots are full for that day the receptionist staff may be able to offer you some assistance with your query.  Alternatively you may ring the following day and leave your telephone number at the appropriate time. (Please remember these are non-urgent matters).

In order to manage this service efficiently we are unable to take telephone requests in advance.

We would like to emphasis that these requests are for non-urgent matters.  Requests for urgent medical matters, appointments and house calls must be dealt with via the daily emergency doctor who is available from 8.30am to 10.30am each day.

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

  **Important Change to Services within the Practice - From 1/7/10

  Non-Urgent requests to speak to a doctor between 11am & 11.30am.

Due to increased demand for this service the doctors are changing the way in which these calls are managed.

There will be a limited number of requests taken on a daily basis for each working doctor.

Numbers will be taken between 10am & 11.30am each working day.

The doctor will return your call up to 1pm that day.  (We would request that you make yourself available for the doctor returning your call).

It may not always be possible to speak to a particular doctor.  However, you will be offered an alternative doctor if one is available.

If all the telephone slots are full for that day the receptionist staff may be able to offer you some assistance with your query.  Alternatively you may ring the following day and leave your telephone number at the appropriate time. (Please remember these are non-urgent matters).

In order to manage this service efficiently we are unable to take telephone requests in advance.

We would like to emphasis that these requests are for non-urgent matters.  Requests for urgent medical matters, appointments and house calls must be dealt with via the daily emergency doctor who is available from 8.30am to 10.30am each day.