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TEXT MESSAGING - Important Information

The surgery will be sending text messages to inform patients when they are due for  certain review such as Blood Pressure or where we require updated information such as smoking status.  These text messages will not contain personal information such as your name etc.   Please ensure your mobile numbers are up to date. If you do not wish to receive text messages please write to us and we will update your records accordingly.

Many thanks


Call Blocking  -  Does your mobile phone accept calls from unknown numbers?

The practice are experiencing difficulty contacting patients who have provided their mobile numbers due to Call Blocking.  Generally this is when patients have provided their number during the emergency triage clinic or when the doctors or administration team need to contact a patient regarding test results etc.

If you are contacting the practice please ensure you provide a number which will receive calls from an unknown number.

Thank you




On 24th February the UK CMO’s have now agreed on a precautionary basis to expand the criteria for travel from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia, Macau or Northern Italy to include following countries:

1.    Any traveller returned from specific areas below since February 19th , should be advised self-isolation even if they do not have symptoms:

·         Iran

·         Specific lockdown areas in Northern Italy as designated by the Government of Italy

·         Special care zones in South Korea as designated by the Government of the Republic of South Korea

·         Hubei province (returned in the past 14 days)


2.    Any traveller returned from specific areas listed below since February 19th and develop symptoms, however mild, they should be advised self-isolation.

·         Northern Italy (defined by a line above, and not including, Pisa, Florence and Rimini),

·         Vietnam

·         Cambodia

·         Laos

·         Myanmar

Further information is available from the Public Health England Coronovirus


For general enquiries direct them to the Public Health Agency website

Queries from members of the public who have returned the listed countries and meet the new case definition, or have been in contact with a confirmed case of novel Coronavirus can be directed to a dedicated helpline, on 0300 200 7885, this service is available 24 hours day.

Practice Survey - February 2020

The practice conducted a survey to ascertain the views of our patient in respect of Text Messaging.  Overall the response was very positive with 88% of patients in favour of providing this service.  The practice have already implements text messaging in areas such as invitation for review i.e. BP review or to notify patients if there has been a change to their appointment. Unfortunately there is a cost attributed to the practice when they send text messages and we are limited in the usage of this service. 

As part of this survey we asked patients if they would recommend our practice to someone who had moved into the local area?  We are please to advise that 96% of the patients who responded felt they we 'Extremely Likely or Likely' to recommend our practice.

We are aware that the Practice continues to face challenges in meeting the demand of our practice population with regards to our appointment and telephone system.

A full outline of our survey results and comments made in respect of our service is available by clicking on the Survey Results section on the right hand side of this notice.  Alternatively a short summary of our findings can be obtained by clicking on the link below.

Practice Survey Results 2020 - Would you recommend the Practice

Ordering Prescriptions at the front desk - Please refer to section 3 under further information

Ordering of prescriptions via Telephone - Please refer to section 2 under Further information


(Site updated 27/02/2020)
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