TEXT MESSAGING - Important Information

The surgery will be sending text messages to inform patients when they are due for  certain review such as Blood Pressure or where we require updated information such as smoking status.  These text messages will not contain personal information such as your name etc.   Please ensure your mobile numbers are up to date. If you do not wish to receive text messages please write to us and we will update your records accordingly.

Many thanks


Call Blocking  -  Does your mobile phone accept calls from unknown numbers?

The practice are experiencing difficulty contacting patients who have provided their mobile numbers due to Call Blocking.  Generally this is when patients have provided their number during the emergency triage clinic or when the doctors or administration team need to contact a patient regarding test results etc.

If you are contacting the practice please ensure you provide a number which will receive calls from an unknown number.

Thank you


Home Visits

Doctor's bag

  • Home Visits should be requested before 10.30am, when possible, (Monday – Friday) – on 02890864455. Emergency calls outside this time will be dealt with as soon as possible.

  • Home visits are for people who are genuinely house bound or are too ill to attend the practice.

  • A doctor will telephone you if a home visit is requested, to assess your medical condition and decide how urgent a visit is needed. Please bear in mind the doctor may ask you to attend the surgery or refer you on to other services if they feel it is appropriate.

  • Home visits are normally carried out after the morning surgeries have finished. Non-urgent visits may be deferred until another day.

  • Please try to attend the practice, if possible, as it is estimated that the GPs can see at least five patients in surgery in the same amount of time that it takes to undertake a single home visit. If can be difficult for the doctors to make a full assessment without the specialist diagnostic equipment which is only available at the practice.

Requests for Home when we are closed – please contact Dalriada Urgent Care on 02825663500.

If you medical condition is urgent, i.e. chest pain, suspected stroke etc. please dial 999.

Your co-operation in this matter is greatly appreciated.

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