TEXT MESSAGING - Important Information

The surgery will be sending text messages to inform patients when they are due for  certain review such as Blood Pressure or where we require updated information such as smoking status.  These text messages will not contain personal information such as your name etc.   Please ensure your mobile numbers are up to date. If you do not wish to receive text messages please write to us and we will update your records accordingly.

Many thanks


Call Blocking  -  Does your mobile phone accept calls from unknown numbers?

The practice are experiencing difficulty contacting patients who have provided their mobile numbers due to Call Blocking.  Generally this is when patients have provided their number during the emergency triage clinic or when the doctors or administration team need to contact a patient regarding test results etc.

If you are contacting the practice please ensure you provide a number which will receive calls from an unknown number.

Thank you


September 2015 - DNAs remain a problem within the practice.  We appreciate that it will take time to fully educate a minority of the Practice population on the importance of cancelling an appointment and the impact this has on both the Practice and other patients wishing to book an appointment. The Practice is implementing a number of changes to try and combat its high levels of DNAs.  These are as follows:

Clinic Letters - it was common practice for the Practice to pre-arrange appointments for patients in certain clinical areas, such as, Cervical Screening, Diabetes etc. Over the coming weeks we will phase out sending prearranged appointments and place the onus on the pateint to ring and arrange a appointment with the correct health care professional/clinic.

On-line appointments - this will enable you to make appointments 24hr day/7 days per week via a secure network.  This system will provide confirmation of your appointment to a registered email address.  We are currently undertaking training for this system and preparing our protocols/procedures for possible implementation in December 2015.

The DNA policy was introduced at the start of 2014.  The practice will monitor DNA rates on a monthly basis. Ongoing rates are as follows:

MonthDNA Rate
January 2016126
February 2016141

March 2016


April 2016


May 2016


June 2015


July 2015


August 2015


September 2015


October 2015


November 2015


December 2015


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